For any repair, you can visit our shop in Brooklyn, New York. If you cannot, we are also providing mail-in repair service. You just need to follow the below steps to carefully dispatch the device. Once we get the product, we diagnose the issue, repair the device and send it back to you.
Step 1: Packaging of the Device
At very first, you need to carefully package the device so it does not break during transit. We suggest you to use the bubble sheet to wrap a device or any similar material like foam rolls. Place your device cautiously in the slightly bigger box and pack it properly.
Step 2: Add Details
Stick a price or paper on the box and write your details on it. For instance:
- Name: xyz
- Email address: xyz@gmail.com
- Phone number: (929) 518 1592
- Problem: You can add a little description of the problem you are facing with the device or add keywords like mail-in cell phone repair or mail-in screen repair. This helps us to generate a ticket.
Step 3: Shipment of Device
Once you pack the device, send it to our store through any courier service. We recommend using freight services that provide tracking of the device to keep you updated.
Step 4: Diagnosis and Price Estimations
After receiving the device, we immediately generate a ticket and send its number to your phone e-mail address. Our experienced engineers will conduct a complimentary diagnosis and update you with price estimations within 1 to 3 days.
Step 5: Repair Approval
We will move further for repair only when you approve our price estimations. If you deny it, we send the device back to your address. Keep in note that the client is responsible for the return shipment of the device.
Step 6: Repair Payment
We inform you regarding payment when the device is repaired. Quick Fix accepts repair payments through Zella and PayPal. We do not charge any additional amount after price estimations. Even if we do, we let you know during the process.
Step 7: Return Shipping
When we receive the payment, we ship the device back to your address. We also pack your device with utmost care. The client is responsible for the payment of the return shipment.
Repair Warranty
Quick Fix provides a 30-day warranty on all its repair services. In between you may send back the device to fix for free.
We acknowledge your trust in our services and we looking to assist you in any device repair. We tried our best to resolve all your queries regarding our mail-in services, yet if you have any further questions, feel free to contact us.
